Complaints Procedure

We are committed to resolving complaints effectively and as quickly as possible. In the unlikely event that you wish to make a complaint, please either:

• Call us on: 020 3051 6990
• Write to us:, C/I Consumer Advisor Services Ltd., Carlisle Enterprise Centre, Unit 50, James Street, Carlisle, CA2 5BB
• Email us:

We will initially acknowledge your complaint. Please note that we have 8 weeks to investigate and to respond to you with a final decision, although we will keep in contact with you during that time to update you with the progress of our investigation into your complaint.